Shipping policy

Last updated: 14th Jan 2026

At Aromeeq, we aim to process and deliver your order efficiently and transparently. Please review our shipping policy below for full details on delivery timelines, costs, and responsibilities.

1. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays).

  • Orders placed after 2:00 PM (UK time) may be processed the next business day.

  • You will receive an order confirmation email once your order is placed and a dispatch confirmation email once it has been shipped.

2. Shipping Destinations

  • We currently ship to:

    • United Kingdom (Mainland)

  • If international shipping becomes available, this policy will be updated accordingly.

3. Shipping Methods & Delivery Times (UK)

  • Standard Delivery:

    • Estimated delivery: 2–4 business days after dispatch

  • Express Delivery (if available at checkout):

    • Estimated delivery: 1–2 business days after dispatch

Delivery times are estimates and may vary due to courier delays, peak periods, or circumstances beyond our control.

4. Shipping Costs

  • Shipping costs are clearly displayed at checkout before payment.

  • Any promotional free-shipping offers will be shown on the website and applied automatically where eligible.

5. Order Tracking

  • Where tracking is available, tracking details will be provided via email after dispatch.

  • Please allow up to 24 hours for tracking information to update.

6. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete delivery details.

  • If an order is returned due to an incorrect address or failed delivery:

    • Re-delivery costs may apply, or

    • A refund may be issued excluding original shipping costs, once the item is returned to us.

7. Delays & Force Majeure

We are not responsible for delivery delays caused by:

  • Courier disruptions

  • Weather conditions

  • Industrial action

  • Customs or regulatory delays

  • Events beyond our reasonable control

We will always aim to assist where possible.

8. Damaged or Missing Items

  • If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

  • Provide:

    • Order number

    • Clear photographs of the issue

  • This allows us to investigate and resolve the matter promptly.

9. Contact Information

For any shipping-related questions, please contact:

Email: contact@aromeeq.co.uk
Website: https://aromeeq.co.uk